PowerDVD 5 review:4 stars (There is a patch!) - After reading all the negative reviews here at Amazon, I decided to try PowerDVD 5 myself and this is what I have to say: after installing the software I tried to play a copyrighted DVD and PowerDVD would give me an error message "can't play copyrighted DVD's". I contacted CyberLink customer service by email and they advised me to download a patch. After installing the patch everything worked fine. I'm pretty satisfied with PowerDVD 5, it runs fine, even on my old IBM notebook with Pentium III processor. Can't be beaten at that price!1 stars (Tech Support--ha!) - This stuff is not worth it. I can't use it to watch copyrighted DVDs, and tech support is less than useless. I've had similar experiences to topher66 and Recif. If you do a google search on the error number (F4941436) you'll find lots of people have the same problem. Wouldn't it be nice if they just fixed the problem?1 stars (Kludgy Software. Poor Tech support) - My experience was similar to that of topher666. On a brand new laptop, on which the OEM DVD player ran fine, this software ran extremely slowly with no sound. Tech support was of no help. After filling out a long form on the gocyberlink website, they do not even respond directly to you. You have to login into your account to check if a response has been posted. This is anyway just a form response, to reinstall the program after first editing your registry (something most people are rightfully reluctant to do) to complete the uninstall. The form has to be filled out all over again for each follow-up. I gave up after three weeks of fruitless exchanges, after having sent at their request several diagnostic files, with not a single constructive suggestion.
